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Returns Process...

Returns Process

Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

  1. Contact us immediately and discuss with us the reason why you want to return the item.

  2. Send us photographs of the unit and packaging in a brand-new resalable condition.

  3. We will get back to you within 48 hours to authorise the return.

  4. You can then send the product back to us via a secure courier. You will need to arrange and pay for the courier; you should also make sure the product is insured with the courier and securely packaged for the journey.

  5. Once we have received the product back, we will check it over and then contact you with the next steps.

If the item has been used or installed, we will only make a partial refund to cover the diminished value of the product. Our Easy Returns policy is for consumers only, if you are one of our business customers, please check the terms and conditions of your commercial contract.

My product arrived damaged.

Please contact us immediately to report any damage.

It's rare that a product arrives damaged but if it does you can refuse the item at the point of delivery, and it will be returned with the driver. Our logistics partners are employed to allow you enough time to check over packaging for any possible transport damage.

Please check your new item as soon as it arrives, you should report any damage or missing items as soon as possible. Even if you are not using the product for some time, please check over the product within 24 hours of delivery. Please don’t try and fit or install damaged items without talking to us first as you may cause further damage.

How to report a damaged product:

  1. Contact us immediately to report any damage.

  2. Send us pictures of the damage.

  3. We will respond to you within 48 hours to inform you of the next steps.

My new product is faulty.

Call us we can sort it for you.

Our products have less than a 1% component failure rate and it is worth noting that all our new products come with at least 12 months warranty for our UK and Irish consumers. We find that over 90% of all potential return enquiries are due to incorrect set up of the product, or that the customer has purchased a portable air conditioner not large enough to cool the room size it is designed for. We have lots of useful room sizing guides and calculators on our website. Please give them a try before purchase or give us a call to discuss your cooling needs, we are here to make you Comfee.

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